Privacy Policy
Our Privacy Policy outlines how we collect, store, use, and protect your personal information. You are required to review this Privacy Policy. Personal information refers to details about a specific individual that can be used to identify them.
We do not consider anonymous information as personal information since it cannot be used to identify a person. However, we collect personal information from those who wish to use the khayal-alkanar.com website or related web pages (including but not limited to buying and selling goods, or contacting our user support team via phone or email).
By providing your personal information, you authorize us to process this information in accordance with the terms and conditions of this Privacy Policy.
We may modify this Privacy Policy at any time by announcing the changes through publishing the updated version on the website. The modified Privacy Policy becomes effective from the date of publication. By continuing to use the website after the updates, you agree to the updated terms and conditions regarding how we process and handle your personal information.
We assure you that all credit/debit card details and personal identification information will not be stored, sold, shared, rented, or leased to any third party. Website policies and terms may change or update occasionally to meet new requirements and standards. Therefore, customers are encouraged to frequently visit these sections to stay informed of changes on the website. Modifications will be effective on the day they are published.
We encourage you to periodically check the website for announcements about any changes to this Privacy Policy.
Collection of Your Personal Information
When registering or using the website, you will be required to provide specific personal information, such as your name, shipping address, email, phone number, and other similar details. Additionally, we may ask for information like your date of birth or identity-related information.
To verify your identity, we might require valid identification documents (e.g., a copy of your passport, visa, residency permit, national ID, or driver’s license).
We may also collect financial details, such as your credit card or bank account information, which you should enter under the “My Account” section of the website. This information will be used for billing purposes and to process your orders.
When registering on the website, avoid posting personal information (including financial details) in any public sections of the website, other than the “Account Management” section. This ensures protection against potential fraud or identity theft. Sharing such information publicly could lead to suspension of your account.
We collect data about your activities and operations on the website. Additionally, we may use your IP address (a unique number assigned to your computer or ISP) for analytics and website management. We may also collect details about your browser, browsing patterns, and usage frequency on the website.
Use of Your Personal Information
We use your personal information to provide services, customer support, and to measure and improve our services. Additionally, we use it to prevent illegal activities, enforce the User Agreement, solve issues, collect fees, and send promotional emails.
Although we prioritize maintaining your confidentiality, we may disclose your personal information to law enforcement, government agencies, or third parties under certain circumstances, such as court orders, legal compliance, or to prevent harm or financial loss.
In case khayal alkanar trade or any of its subsidiaries is sold, we may disclose your personal information to prospective buyers to maintain website operations.
We do not sell or rent your personal information to third parties for any purpose not outlined in this Privacy Policy.
By registering or using the website, you grant us explicit authorization to send you promotional emails and updates about services or website changes. You can opt out of promotional emails by using the “unsubscribe” link provided.
Protection of Your Personal Information
When you provide personal information, you agree to its transfer outside Egypt. We take precautions to prevent unauthorized access, use, or disclosure of your information. All personal data is encrypted, but as the internet is inherently insecure, we cannot guarantee absolute confidentiality.
To access your account, you must use a username and password each time. Choose a strong password (with numbers, letters, and symbols) and avoid sharing it. If you suspect unauthorized access, immediately contact customer service and update your password through the “My Account” section.
Cookies
Our website uses cookies—small files stored on your computer. Cookies do not reveal personal information but help us improve website performance and analyze site usage. You can disable cookies via your browser without affecting website functionality.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact our customer service team using the “Customer Support” link available on every website page.
Account Deactivation or Order Cancellation
You may cancel your account with Khayal Alkanar at any time by contacting customer service at 16942. We will delete all personal data after verifying your identity with the required documents.
We reserve the right to suspend or terminate your account if it violates any of our policies or terms of use.